The Global Conversation Intelligence Software Market Report studies extensive evaluation of the market growth predictions and restrictions. The strategies range from new product launches, expansions, agreements, joint ventures, partnerships, to acquisitions. This report comprises of a deep knowledge and information on what the market’s definition, classifications, applications, and engagements and also explains the drivers and restraints of the market which is derived from SWOT analysis. Global market analysis report helps a lot for the business and gives solutions to the toughest business questions. The research and analysis have been carried out with one step or the combination of several steps depending upon the business and client necessities.

The Global Conversation Intelligence Software Market revenue stood at US$ 16,010.44 Million in 2018 and is expected to grow at a CAGR of +7.8% during the forecast period. The study analyzes the market in terms of revenue across all the major markets.

Some of the Key Players Operating in the Global Conversation Intelligence Software Market include: AffectLayer, Inc., Avaamo, Avoma, Inc., CallRailInc, Cogito Corporation, ExecVisionInc.,, Invoca, KreatoSoftware Inc., NetcoreSolutions, Omilia-Conversational Intelligence, Refract Software Ltd, RingDNA, SalesLoft, Inc, SAP Conversational AI, Tethr and Zendesk among others.

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Conversation intelligence (CI) software is a tool which uses various modes of communications such as messaging apps, speech based assistants, and chatbots to automate communication processes, and thereby establish personalized customer experiences. In organizationsz, the software helps sales representatives to access direction and outcome of a conversation with their clients by accessing the call recordings, call scoring, and call transcriptions. It enables agents to efficiently address customers’ concern and helps them to qualify for the leads more purposefully. Integration of speech recognition and natural language processing (NLP) techniques in the software enables productive communication with the customers. As opposed to manual interactions methods, conversation intelligence software reduces the time taken to revert on customer queries, eliminate manual errors thereby increasing the effectiveness of services offered. Hence the rising need to adopt a technologically advanced communication tool is driving the conversation intelligence software market growth. However, the solutions lacks compatibility to effectively understand complex communications, thus leading to inefficient resolution of consumer’s concerns. The same is restraining the market growth.

Conversation intelligence software are being rapidly adopted by various industries including IT and telecommunication, retail, banking, financial services and insurance (BFSI) and real estate amongst others. BFSI accounts for largest market share, owing to generation of huge amount of conversational data. Moreover, growing FinTech adoption in this sector has supplemented the growth of conversation intelligence software market. BFSI industry has largely focused on automation in their operations and enriching consumers’ experience through adoption of conversation intelligence software.

The competitive landscape of the market study contains a broader analysis on the regions including North America, Europe, Asia Pacific, The Middle East and Africa, Latin America which are expected to capture the core essence of the market in its widest category. The list covers significant players that manage the industry based on overall system production capabilities, environmental contributions, appropriate channels, and territorial nearness through a system of primary and secondary research methodologies further followed by an in-house analytical model. Furthermore, income generated and a generalized market share for the market is showcased with the help of charts, graphs, and tables. In addition, the report also contains major collaborations, mergers and acquisitions, leading market trends, and business policies are evaluated. The study contains primary and secondary information that pertains to the Conversation Intelligence Software market in terms of global status, market size, growth forecasts, trends, segments and a detailed forecast.

This study presents insights on COVID-19 in consumer behavior and shifts in demand, purchasing patterns, supply chain reorganization, market forces dynamics and substantial government involvement. The new research provides insights, analyses, estimates and forecasts in view of COVID-19’s effect on the markets. The Conversation Intelligence Software market report delivers a solid watch on the prominent players in terms of strategic analysis, micro and macro market trends and opportunities, pricing trends and a generalized overview of the market. The Conversation Intelligence Software market is a detailed study packed with primary and secondary market drivers, market share, leading segments, and an apt geographical analysis.

Conversation Intelligence Software Market

By Deployment Mode

    • Cloud Based
    • On-Premise

By End-users

    • Small and Medium Sized Enterprises
    • Large Enterprises

By Vertical

    • IT & Telecommunications
    • Retail
    • Banking, Financial Services and Insurance (BFSI)
    • Real Estate
    • Others (Government, Education Etc.)

By Region

    • North America
      • U.S.
      • Canada
      • Mexico
      • Rest of North America
    • Europe
      • France
      • The UK
      • Spain
      • Germany
      • Italy
      • Nordic Countries
        • Denmark
        • Finland
        • Iceland
        • Sweden
        • Norway
      • Benelux Union
        • Belgium
        • The Netherlands
        • Luxembourg
      • Rest of Europe
    • Asia Pacific
      • China
      • Japan
      • India
      • New Zealand
      • Australia
      • South Korea
      • Southeast Asia
        • Indonesia
        • Thailand
        • Malaysia
        • Singapore
        • Rest of Southeast Asia
      • Rest of Asia Pacific
    • Middle East & Africa
      • Saudi Arabia
      • UAE
      • Egypt
      • Kuwait
      • South Africa
      • Rest of Middle East & Africa
    • Latin America
      • Brazil
      • Argentina
      • Rest of Latin America

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