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Cisco 500-442 certification exam is a part of the Cisco Contact Center Enterprise certification track. Administering Cisco Contact Center Enterprise certification track is designed to provide the candidates with the knowledge and skills required to design, deploy, and manage Cisco Contact Center Enterprise solutions. Administering Cisco Contact Center Enterprise certification track consists of three levels, namely Associate, Professional, and Expert. The 500-442 exam is a part of the Professional level certification.

To pass the Cisco 500-442 exam, candidates must demonstrate their skills in administering and configuring different features of Cisco CCE, such as Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Packaged Contact Center Enterprise. They should also have knowledge of the best practices for designing, deploying, and troubleshooting Cisco CCE solutions.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q29-Q34):

NEW QUESTION # 29
Where should the RONA setting be positioned the highest?

  • A. on CVP OPS console
  • B. on the desk setting on UCCE
  • C. on the script in UCCE
  • D. on the phone in CUCM

Answer: A


NEW QUESTION # 30
What are the two main features of theCisco VVB? (Choose two.)

  • A. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • B. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  • C. allows an agent to retrieve the required information through voice commands without interacting with a customer
  • D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • E. allows customers to retrieve the required information through voice commands without interacting with an agent

Answer: D,E

Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu


NEW QUESTION # 31
WhichVVBCLI command can set an individual media file to an expired state?

  • A. show setVVBcache stale_cache_entry <cache_entry_url>
  • B. OutilsVVBcache stale_cache_entry <cache_entry_url>
  • C. setVVBcache stale_cache_entries
  • D. setVVBcache stale_cache_entry <cache_entry_url>

Answer: C


NEW QUESTION # 32
Which variable remains available to all scripts in the system until reset?

  • A. Peripheral variable
  • B. Call variable
  • C. User variable
  • D. Caller Entered digits

Answer: B


NEW QUESTION # 33
Which two steps are required to configure a Supervisor? (Choose two.)

  • A. assign the Supervisor to a Skill Group and Precision Queue
  • B. assign the Supervisor to only one Team
  • C. assign the Supervisor to a Precision Queue
  • D. make sure the Supervisor has an Active Directory Account
  • E. ensure that "Is Supervisor" is checked

Answer: B,E


NEW QUESTION # 34
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