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The certification exam is an online test that comprises multiple-choice questions. The exam is timed, and candidates have 90 minutes to complete it. The exam fee is reasonable, and candidates who pass the exam receive a certificate that demonstrates their expertise in using Genesys Cloud CX solutions. The certification is valid for two years, after which candidates are required to recertify to maintain their certification status.

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Genesys GCP-GCX Training Questions | GCP-GCX Actual Exams

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The GCP-GCX exam is based on the latest version of Genesys Cloud CX and covers topics such as designing and configuring call flows, managing inbound and outbound interactions, creating and managing user accounts and groups, and configuring voice and chat channels. Additionally, the exam covers topics such as analytics and reporting, workforce management, and integrations with third-party applications. The exam is designed to be comprehensive and challenging, and passing it requires a thorough understanding of Genesys Cloud CX solutions and their implementation. A GCP-GCX certification provides professionals with a competitive edge in the job market and demonstrates their expertise in the field of customer experience management.

Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which options can be configured when setting up a queue? (Choose two.)

  • A. Wrap-up Codes
  • B. Inbound Flows
  • C. Alerting Timeout
  • D. Utilization
  • E. ACD Skills

Answer: C,E


NEW QUESTION # 56
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

  • A. Architect
  • B. Scheduling
  • C. Automatic Call Distribution
  • D. Emergency Groups

Answer: C


NEW QUESTION # 57
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

  • A. Opera
  • B. Firefox
  • C. Internet Explorer
  • D. Chrome
  • E. Safari

Answer: D,E


NEW QUESTION # 58
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

  • A. Add a priority of "High" to the document.
  • B. Add meaningful tags to the document.
  • C. Ensure that the document name is easy to search for.
  • D. Number the document such that it appears on the top of the list.

Answer: C


NEW QUESTION # 59
Which feature enables a voice interaction to interrupt an email interaction?

  • A. Emergency Routing
  • B. Scripts
  • C. ACD Skills
  • D. Utilization

Answer: D


NEW QUESTION # 60
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