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The GCP-GCX exam is a comprehensive test that covers a wide range of topics related to the Genesys Cloud CX platform. These topics include customer engagement, call routing, reporting and analytics, and more. The exam is designed to be challenging, but it is also fair and transparent. Candidates who pass the exam will have demonstrated a high level of expertise in the use of the Genesys Cloud CX platform.

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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
Unused reports need to be disabled manually to prevent unnecessary load on the system.

  • A. False
  • B. True

Answer: B


NEW QUESTION # 15
What is the maximum limit for creating performance dashboards for private users?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C


NEW QUESTION # 16
_________ binds the numbering plan with the trunk.

  • A. Outbound route
  • B. Inbound route
  • C. Edge
  • D. Edge Group

Answer: B


NEW QUESTION # 17
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

  • A. Update her peers. Genesys Cloud CX will then update her manager automatically.
  • B. Do nothing. Genesys Cloud CX will update everything automatically.
  • C. Update her manager and her peers in her profile.
  • D. Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.

Answer: C


NEW QUESTION # 18
Which role is automatically assigned to a new user?

  • A. User
  • B. employee
  • C. Communicate - User
  • D. admin

Answer: A


NEW QUESTION # 19
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