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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?

  • A. NetMeeting
  • B. pcAnywhere
  • C. Avaya Secure Access Link
  • D. AA_Rescue

Answer: C

Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100180144 (36)


NEW QUESTION # 24
From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

  • A. System
  • B. Notifications
  • C. CC Configuration
  • D. Server Mode

Answer: A


NEW QUESTION # 25
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?

  • A. D:\Avaya\Logs\Common Components\CC_DBMaintenance
  • B. D:\Avaya Aura\Contact Center\Logs\CommonComponents\CC_DBMaintenance.log
  • C. D:\Logs\Common Components\DBMaintenance.log
  • D. C:\Contact Center\Logs\Common Components\DBMaintenance.log

Answer: C


NEW QUESTION # 26
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

  • A. The ability to access files on their network.
  • B. The ability to provide voice, e-mail and chat functionality to a single application.
  • C. The ability to use Hot Desking feature.
  • D. The ability to map the user to a Windows account.

Answer: B


NEW QUESTION # 27
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)

  • A. skillset based routing
  • B. recorded announcements
  • C. anchoring of calls
  • D. text to speech engine
  • E. music on hold

Answer: B,D,E

Explanation:
Explanation/Reference:
Reference: https://www.avaya.com/blogs/archives/2016/03/understanding-avaya-aura-media-server- survivability-settings.html


NEW QUESTION # 28
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