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The Cisco 500-442 exam, also known as Administering Cisco Contact Center Enterprise, is a certification test designed for professionals working with Cisco's contact center solutions. This exam validates an individual's knowledge and skills in administering and managing Cisco's Contact Center Enterprise software, which is a comprehensive customer contact management system. The exam focuses on various topics such as the installation, configuration, and administration of Cisco's Contact Center Enterprise, implementation of different features of the software, and understanding of the system's architecture.

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The Cisco 500-442 certification exam is intended for individuals who are responsible for administering, configuring, and deploying the Cisco Contact Center Enterprise solution in an enterprise environment. This exam is ideal for system administrators, network engineers, and IT professionals who want to enhance their knowledge and skills in contact center technologies. The certification exam provides a comprehensive understanding of the CCE solution, which enables professionals to efficiently manage contact center operations and provide an exceptional customer experience.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q44-Q49):

NEW QUESTION # 44
How does CUCM function in CCE?

  • A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
  • B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  • D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Answer: A


NEW QUESTION # 45
How many teams can an Agent be a part of?

  • A. 0
  • B. 1
  • C. unlimited
  • D. 2

Answer: D


NEW QUESTION # 46
What are two default CCB VXML applications that could be modified? (Choose two.)

  • A. BillingQueue
  • B. CallbackEntry
  • C. CallbackQueue
  • D. Callback Engine
  • E. cvp_ccb-vxml.tcl

Answer: B,E


NEW QUESTION # 47
Which tool can be used to verify the configuration of Basic Call settings?

  • A. Call Tracer
  • B. ICM Script Editor
  • C. Deleted Objects tool
  • D. Router Log Viewer

Answer: A


NEW QUESTION # 48
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  • A. Domain Manager
  • B. CCE Admin page
  • C. Configuration Manager
  • D. Active Directory

Answer: B


NEW QUESTION # 49
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