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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

Topic 1
  • Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples
  • Identify business process step requirements and map them to OmniScript Components
Topic 2
  • Collect and group the customer 360 Information required to show to an end user
  • Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools
Topic 3
  • Map process requirements to OmniStudio capabilities and explain the interaction between them
  • Validate developed OmniScript processes to ensure client expectation alignment

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Salesforce Certified OmniStudio Consultant Sample Questions (Q54-Q59):

What is the purpose of a DataRaptor Load?

  • A. Load data to an Interface object
  • B. Post data to Salesforce APIs
  • C. Send data to a PDF template
  • D. Write data to Salesforce objects

Answer: D

A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

  • A. Use a Block Element with the Collapse property enabled
  • B. Use a Zone Template
  • C. Use a Custom Style to adjust height and width
  • D. Use a Datatable element

Answer: A,D

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

  • A. DataRaptor Post Action
  • B. DataRaptor Transform Action
  • C. Integration Procedure Action
  • D. HTTP Action

Answer: C

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

  • A. States
  • B. Custom Style
  • C. OmniStudio Action
  • D. Flyout

Answer: A,C

Which OmniStudio tool is optimized for performance and minimizes configuration time?

  • A. Integration Procedure
  • B. Calculation Procedure
  • C. DataRaptor Extract
  • D. DataRaptor Turbo Extract

Answer: D


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