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ITIL ITIL-4-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 2
  • A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 3
  • Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 4
  • The Guiding Principles Of ITIL 4
  • The Four Dimensions Of Service Management
Topic 5
  • Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

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ITIL 4 Foundation Exam Sample Questions (Q476-Q481):

NEW QUESTION # 476
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  • A. Prioritization
  • B. Escalation
  • C. Categorization
  • D. Detection

Answer: C

Explanation:
Explanation
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NEW QUESTION # 477
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

  • A. value
  • B. consumption
  • C. management
  • D. provision

Answer: B

Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.


NEW QUESTION # 478
Which statement about outcomes is CORRECT9

  • A. An outcome defines the amount of money spent on technology for a service
  • B. Outcomes provide assurance to stakeholders on how a service performs
  • C. An outcome depends on at least one output to deliver a result
  • D. Outcomes enable products to be delivered to a stakeholder

Answer: C


NEW QUESTION # 479
Which practice provides visibility of the organization's services by capturing and reporting on service performance?

  • A. Service configuration management
  • B. Service desk
  • C. Service level management
  • D. Service request management

Answer: C


NEW QUESTION # 480
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

  • A. Optimize and automate
  • B. Start where you are
  • C. Think and work holistically
  • D. Focus on value

Answer: A

Explanation:
Explanation/Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions


NEW QUESTION # 481
......

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