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ITIL 4 Foundation Exam Sample Questions (Q476-Q481):
NEW QUESTION # 476
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Prioritization
- B. Escalation
- C. Categorization
- D. Detection
Answer: C
Explanation:
Explanation
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NEW QUESTION # 477
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
- A. value
- B. consumption
- C. management
- D. provision
Answer: B
Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.
NEW QUESTION # 478
Which statement about outcomes is CORRECT9
- A. An outcome defines the amount of money spent on technology for a service
- B. Outcomes provide assurance to stakeholders on how a service performs
- C. An outcome depends on at least one output to deliver a result
- D. Outcomes enable products to be delivered to a stakeholder
Answer: C
NEW QUESTION # 479
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
- A. Service configuration management
- B. Service desk
- C. Service level management
- D. Service request management
Answer: C
NEW QUESTION # 480
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
- A. Optimize and automate
- B. Start where you are
- C. Think and work holistically
- D. Focus on value
Answer: A
Explanation:
Explanation/Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions
NEW QUESTION # 481
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