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Salesforce B2B-Solution-Architect Exam Syllabus Topics:

TopicDetails
Topic 1
  • Define the incremental steps necessary to reach the recommended future end state that supports business outcomes
  • choose the preferred method for integrating data across different clouds
Topic 2
  • Define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap
  • Given information gathered during discovery
Topic 3
  • Define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method
  • Synchronize data across systems to support a multi-cloud B2B solution
Topic 4
  • Eensure that stakeholders are appropriately enabled to manage the solution moving forward
  • Define the strategy to migrate data
Topic 5
  • Determine how to further improve the solution to ensure business benefits are continuously realized
  • Given a scenario in which a customer wants a B2B multi-cloud solution
Topic 6
  • Determine how to facilitate adoption in order for the business to benefit from a B2B multi-cloud solution
  • Identify design options and their associated risks
Topic 7
  • Design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution
  • Given the identified business needs, vision, and current customer landscape

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q88-Q93):

NEW QUESTION # 88
Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

  • A. Experience Cloud, web-to-case, and a CTI integration
  • B. CTI adaptor with Omni-Channel integration
  • C. Omni-Channel with defined presence, routing configurations, and Service Channels
  • D. Customer Community with Live Agent
  • E. Customer Community with ability to create a new support Case

Answer: A,C,D

Explanation:
Experience Cloud2. This way, you can create a service-focused community for your customers using Experience Cloud Sites. You can also customize the look and feel of your community and integrate it with other Salesforce products and features.
Omni-Channel with defined presence, routing configurations, and Service Channels3. This way, you can manage your service agents' availability and workload across different communication channels such as email, phone, and chat. You can also use service channels to define which objects and records are routed to your agents using Omni-Channel.
Customer Community with Live Agent23. This way, you can enable chat support for your customers in the community using Live Agent. You can also configure chat buttons, invitations, pre-chat forms, and other settings for Live Agent.


NEW QUESTION # 89
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

  • A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
  • B. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
  • C. Important details should be tracked at the opportunity line level.
  • D. Forecast category names can be customized by submitting a Salesforce Support case.

Answer: B


NEW QUESTION # 90
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

  • A. Utilize Service Cloud Email to Text Message.
  • B. Utilize Marketing Cloud and MobileConnect.
  • C. Embed third-party messenger tools.
  • D. Utilize Service Cloud and LiveMessage.

Answer: D


NEW QUESTION # 91
Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

  • A. Field Service Manager
  • B. Business Analyst
  • C. Project Manager
  • D. NTO employee representing a typical customer
  • E. Field Service Agent

Answer: A,C,D


NEW QUESTION # 92
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers

  • A. Use a version control system and CLI-based deployment tools to merge the workstream builds.
  • B. Use scratch orgs and continuous deployment tools to merge the workstream builds.
  • C. Use multiple development sandboxes and merge the workstream builds using change sets.
  • D. Use package-based deployments and scratch orgs to merge the workstream builds.

Answer: A,B

Explanation:
These answers show how AC Computers can use modern development tools and practices to support multiple workstreams and implement Service Cloud and Marketing Cloud Account Engagement. A version control system can help track changes, manage conflicts, and audit code quality. A CLI-based deployment tool can help automate deployments and run tests across different environments. A scratch org is a source-driven and disposable deployment of Salesforce code and metadata that can be used for development and testing purposes. A continuous deployment tool can help integrate changes from different sources and deploy them automatically to a target environment.
https://help.salesforce.com/s/articleView?id=sf.deploy_connection_parent.htm&language=en_US&type=5


NEW QUESTION # 93
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