Market Scenario:

Global IP Telephony Market is not just growing, it is accelerating. IP telephony is slowly becoming an integral part of day to day operations in modern day organizations. IP telephony provides better connectivity and mobility, along with significant cost savings on phone calls. IP phone systems transmit data over internet and can help the users to communicate from practically anywhere in presence of internet connectivity. Moreover, ease of installation and configuration are other factors driving the growth of IP telephony market. IP phones are not restricted by physical phone connections and are increasingly being deployed in small as well as large enterprises.


Major factors driving the growth of IP telephony Market are the growth of e-commerce industry and growing dependence of enterprises on web-based solutions and services. In addition, growing demand for mobile IP telephony solutions is expected to drive the growth of global IP telephony market. Ascom Holding AG, Avaya Inc., Cisco Systems, Inc., Gigaset Communications, LG Electronics Inc., Mitel Networks Corporation, and Panasonic Corporation are few major players in the global IP telephony market. Increasing adoption of IP telephony solutions in IT and telecommunication industry vertical is fuelling the market growth. This is owing to the increase in demand for efficient call management and reduced call costs. 

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The organization size segment comprises of SMEs and large enterprises. However, large enterprises sub-segment is expected to hold the largest market share of the global IP telephony market. This is owing to considerable shift of companies towards adoption of voice over IP applications to reduce the costs of operations. Furthermore, the SMEs sub-segment is expected to grow at a significant rate during the forecast period. IP telephony provides better scalability and cost benefits over traditional calling features.

The North America region holds the largest share of the global market, followed by Europe and Asia Pacific region. The U.S. and Canada are dominating the North America market due to rising technological enhancements and growing adoption of IP telephony solutions in the region. Moreover, the North America region has a well-established infrastructure, which allows faster implementation of advanced technologies. Additionally, the growing adoption of IP telephony solutions across different industry verticals such as BFSI, healthcare, and retail, among others is another major factor driving the growth of the IP telephony market in the region.

The Global IP Telephony Market Is Expected To Grow At A CAGR Of Approximately 9% During The Forecast Period Of 2017-2023.

Key Players:

Some of the prominent players in the global IP telephony market are Ascom Holding AG (Switzerland), Avaya Inc. (U.S.), Cisco Systems, Inc. (U.S.), Gigaset Communications (Germany), LG Electronics Inc. (South Korea), Mitel Networks Corporation (Canada), Panasonic Corporation (Japan), Polycom Inc. (U.S.), Yealink Inc. (China), NEC Corporation (Japan), and Grandstream Networks, Inc. (U.S.) among others.


The global IP telephony market is segmented by component, organization size, connectivity, and vertical. Based on the component, the market is segmented into hardware, softphones, and services. The hardware segment is further classified into IP desktop phones, audio conference phones, and DECT phones. The services segment is further classified into managed services and professional services. Based on the organization size, the market is segmented into SMEs and large enterprises. Based on vertical, the market is segmented into BFSI, healthcare, manufacturing, IT & telecommunication, retail, government, and others.

Regional Analysis:

The global IP telephony market is studied in Asia Pacific, North America, Europe, and Rest of the World. North America is estimated to account for the largest share of the market, whereas Asia Pacific is projected to grow at the fastest rate during the forecast period. The growth of the market in North America is attributed to technological advancements and increased adoption of IP telephony applications across various industry verticals, such as BFSI, healthcare, retail, and IT & telecommunication among others.

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Intended Audience

  • Technology Investors
  • Research/Consultancy Firms
  • Government Bodies
  • Consulting Service Providers
  • Technology Providers
  • System Integrators
  • Service Providers
  • Cloud Platform Providers
  • Mobile Application Developers
  • Communication Service Providers (CSPs)

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