A Programmable Voice APIs provide a diverse range of use-cases, comprising cloud-based IVRs, call tracking solutions, Artificial Intelligence, contact center and UCaaS platforms, omni-channel routing, alerts and voice notifications.

A programmable voice call API can leverage any workforce application with embedded collaboration or communication requirements. Consequently, in recent years there’s been an outburst in the use-cases for embeddable communication APIs.

55% of enterprises claim that API integration is crucial to their business strategy and IDC foresees that 30 percent of businesses will embed their communications through APIs by the end of 2021, according to Cloud Elements API integration report.

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