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Salesforce Certified Education Cloud Consultant Exam (WI21) is the latest version of the certification exam. It tests candidates on their ability to design, implement, and manage Salesforce Education Cloud solutions that enable institutions to manage the entire student lifecycle, from recruitment to alumni engagement. Education-Cloud-Consultant exam comprises 60 multiple-choice questions and must be completed within 105 minutes.

To become a certified Salesforce Education Cloud Consultant, candidates must have a strong understanding of Salesforce's core concepts, including data modeling, security, and automation. They must also have experience working with Salesforce Education Cloud and be familiar with its key features, such as Education Data Architecture (EDA) and Salesforce Advisor Link (SAL). Additionally, candidates must have experience in project management, change management, and stakeholder engagement, as these skills are essential for implementing successful Education Cloud solutions.

Salesforce Education-Cloud-Consultant exam tests a candidate's understanding of the Education Cloud platform, including student data management, program management, and student success management. It also evaluates a candidate's ability to design and implement custom solutions to meet the specific needs of an educational institution. Education-Cloud-Consultant exam consists of multiple-choice questions and scenarios that require candidates to apply their knowledge to real-world situations.

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Salesforce Certified Education Cloud Consultant Exam (WI21) Sample Questions (Q71-Q76):

NEW QUESTION # 71
A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.
Which Salesforce environment strategy should the consultant recommend?

  • A. The school of engineering should have its own Salesforce environment.
  • B. The university should consolidate all of the Salesforce environments.
  • C. The school of engineering should initiate a Center of Excellence (CoE).

Answer: A

Explanation:
Explanation
The consultant should recommend that the school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. A Salesforce environment is an instance of Salesforce that contains a set of data, metadata, features, or configurations. The school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership by having more control, flexibility, and autonomy over their own data, metadata, features, or configurations without being affected by or affecting other schools' environments. The university should not consolidate all of the Salesforce environments, the school of engineering should not initiate a Center of Excellence (CoE), or the school of engineering should not share an existing Salesforce environment with another school as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. References:
https://help.salesforce.com/s/articleView?id=sf.environments.htm&type=5
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf


NEW QUESTION # 72
A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account
................................................ Records in Salesforce is Integration User.
What should the consultant discuss with the university?

  • A. Ownership data skew
  • B. API call limits
  • C. Account data skew
  • D. OAuth token limits

Answer: A

Explanation:
Explanation
Ownership data skew is what the consultant should discuss with the university, because it is a potential performance issue that can occur when a large number of records are owned by a single user. In this case, the Integration User owns over one million Contact records, which can cause slow or failed queries, reports, or list views. The consultant should advise the university to distribute the ownership of the records among multiple users or queues to avoid ownership data skew. API call limits, account data skew, and OAuth token limits are not relevant to this scenario. References:
https://help.salesforce.com/s/articleView?id=sf.data_skew_ownership.htm&type=5
https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performanc


NEW QUESTION # 73
What should a consultant recommend to a university that wants a successful Data Governance committee?

  • A. Use RACI matrix to define member roles.
  • B. Create a Center of Excellence queue.
  • C. Set up a Salesforce Adoption Dashboard.
  • D. Refer committee members to Trailhead.

Answer: A

Explanation:
Explanation
The consultant should recommend to use a RACI matrix to define member roles for a university that wants a successful Data Governance committee. A RACI matrix is a tool that clarifies the roles and responsibilities of different stakeholders in a project or a process, using four categories: Responsible, Accountable, Consulted, and Informed. A RACI matrix can help the university have a successful Data Governance committee by defining and communicating who is responsible for making decisions, who is accountable for ensuring quality and compliance, who is consulted for providing input or feedback, and who is informed about the outcomes or changes related to data governance. Creating a Center of Excellence queue, setting up a Salesforce Adoption Dashboard, or referring committee members to Trailhead are not recommendations for a university that wants a successful Data Governance committee. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management


NEW QUESTION # 74
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?

  • A. Insights Platform Data Integrity
  • B. Program Management Module
  • C. Data Maturity Model

Answer: C

Explanation:
Explanation
The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels:
Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy.
References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf


NEW QUESTION # 75
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which three steps should the consultant recommend?
Choose 3 answers

  • A. Develop a Performance Testing Strategy.
  • B. Confirm the university has enough login licenses.
  • C. Use a third-party testing automation tool.
  • D. Identify areas that may impact governor limits.
  • E. Log a case with Salesforce Support to increase limits.

Answer: A,D,E

Explanation:
Explanation
The consultant should recommend to develop a performance testing strategy, identify areas that may impact governor limits, and log a case with Salesforce Support to increase limits as three steps to prepare for the large increase in users accessing the system at any one time. Developing a performance testing strategy means creating and executing tests that measure how the system performs under different scenarios and conditions, such as load testing or stress testing. Developing a performance testing strategy can help evaluate the system's reliability, scalability, and responsiveness when faced with high user demand. Identifying areas that may impact governor limits means finding and analyzing the code or processes that may consume excessive system resources or exceed the predefined limits set by Salesforce, such as CPU time limit or SOQL query.


NEW QUESTION # 76
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