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Microsoft MB-910 certification exam is a prerequisite for other advanced certifications in Dynamics 365 Customer Engagement. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is also a requirement for individuals who want to become Microsoft Certified: Dynamics 365 Fundamentals. Microsoft Dynamics 365 Fundamentals (CRM) certification is a valuable asset for individuals who want to establish themselves as experts in the Dynamics 365 Customer Engagement solution.

The Microsoft MB-910 exam consists of 40-60 questions that are multiple choice and scenario-based. Candidates will have 90 minutes to complete the exam and must score at least 700 out of 1000 to pass. MB-910 exam can be taken online or in-person through a Microsoft testing center. Once certified, individuals will have the knowledge and skills required to manage customer engagement, sales, marketing, customer service, and field service using Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) certification is recognized globally and can help professionals advance their careers in the field of customer engagement and CRM.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q58-Q63):

NEW QUESTION # 58
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets
https://docs.microsoft.com/en-us/dynamics365/field-service/process-return


NEW QUESTION # 59
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

  • A. Use IoT devices and AI to predict when a customer's equipment will need service.
  • B. Use mixed reality applications to assist technicians performing work in the field.
  • C. Analyze customer sentiment from multiple sources.
  • D. Respond to and resolve customer issues by using social media.

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview


NEW QUESTION # 60
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Customer Voice survey
  • B. Customer Service Hub
  • C. Event management
  • D. Enterprise Asset Management

Answer: A,C

Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview


NEW QUESTION # 61
equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

  • A. Inspections
  • B. Scheduling
  • C. Microsoft Customer Voice
  • D. Connected Field Service

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections


NEW QUESTION # 62
You are using Dynamics 365 Field Service inspections.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

Explanation:


NEW QUESTION # 63
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