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To be eligible for the Salesforce Certified Business Analyst exam, candidates must have a minimum of two years of experience as a business analyst and at least one year of experience working with Salesforce. Certified-Business-Analyst exam is available online and can be taken from anywhere in the world. It consists of 60 multiple-choice questions and must be completed within 105 minutes.

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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a credential that validates the skills and knowledge of professionals who work with Salesforce. Salesforce Certified Business Analyst Exam certification exam focuses on the practical application of Salesforce solutions to business problems. It is designed for individuals who have experience working with Salesforce, and who want to expand their knowledge and expertise in the field of business analysis.

Salesforce Certified Business Analyst Certification Exam is ideal for individuals who want to advance their careers in the Salesforce ecosystem. Salesforce Certified Business Analyst Exam certification is suitable for business analysts, solution architects, developers, and other professionals who work with Salesforce technology. Certified-Business-Analyst exam is designed to validate the candidate's understanding of the Salesforce platform and its related products such as Sales Cloud, Service Cloud, and Marketing Cloud.

Salesforce Certified Business Analyst Exam Sample Questions (Q176-Q181):

NEW QUESTION # 176
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?

  • A. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.
  • B. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
  • C. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

Answer: B


NEW QUESTION # 177
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

  • A. The Candidate Status field can be updated.
  • B. The acceptance criteria has been approved.
  • C. The Candidate object has Edit access.

Answer: A

Explanation:
Explanation
A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is "The Candidate Status field can be updated." This criterion checks if the functionality of updating the candidate's submission progress is working as expected and meets the user's need. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done


NEW QUESTION # 178
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

  • A. It helps testers determine the most efficient way to validate solutions.
  • B. It saves time when prioritizing and implementing functionality.
  • C. It defines technical specifications early in the process.

Answer: A


NEW QUESTION # 179
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

  • A. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
  • B. Value Stream Map
  • C. Detailed Process Map

Answer: A


NEW QUESTION # 180
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

  • A. Roles
  • B. Profiles
  • C. Salesforce characters
  • D. Users

Answer: D

Explanation:
Explanation
Users is the User Management term that is best described by this definition: "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.users_def.htm&type=5


NEW QUESTION # 181
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