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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

  • A. Avaya IX™ Orchestration
  • B. Call Vectoring
  • C. Graphical Designer
  • D. Visual Designer

Answer: A


NEW QUESTION # 29
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

  • A. XML Server
  • B. XML Service
  • C. XML Client
  • D. XML Application

Answer: A

Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255


NEW QUESTION # 30
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

  • A. Oracle Fire V880/V890
  • B. Avaya Solutions Platform Servers
  • C. Oracle Sun Blade 150
  • D. Amazon Web Services
  • E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)

Answer: B,D,E


NEW QUESTION # 31
Refer to the exhibit.

Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?

  • A. Avaya Intelligent Customer Routing
  • B. Best Service Routing
  • C. Afiniti Enterprise Behavioral Pairing
  • D. Workspaces for Elite with POM Integration

Answer: A


NEW QUESTION # 32
Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A


NEW QUESTION # 33
......

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