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The Cisco 500-442 course covers a wide array of topics related to administering the Cisco Unified Contact Center Enterprise, starting with understanding the infrastructure components, installation procedures and maintenance, customization of Cisco Unified CCX applications, skill group and resource management, scripting, and monitoring of Cisco Unified Contact Center Enterprise. Furthermore, you will learn how to handle multimedia contact centers, integrate Voice over IP networks, and manage network configurations.
Cisco 500-442 certification exam is designed for professionals who want to demonstrate their proficiency in administering the Cisco Contact Center Enterprise (CCE) solution. 500-442 exam tests the candidate's knowledge and skills in various areas such as configuration, deployment, and management of CCE components, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Hosted Contact Center Enterprise (HCCCE). It is an advanced-level certification exam that requires a thorough understanding of the CCE solution and its various components.
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Cisco 500-442 (Administering Cisco Contact Center Enterprise) Exam is a certification exam that is designed for professionals who want to demonstrate their expertise in administering Cisco Contact Center Enterprise (CCE) solutions. 500-442 exam is intended for those who have a working knowledge of contact center operations, including call routing, reporting, and monitoring. 500-442 exam is designed to test the candidate's knowledge and skills in deploying, configuring, and managing Cisco CCE solutions.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q52-Q57):
NEW QUESTION # 52
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. CCE Admin page
- B. Configuration Manager
- C. Active Directory
- D. Domain Manager
Answer: A
NEW QUESTION # 53
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Security Administrator
- B. Security Configuration Designer
- C. Report Definition Designer
- D. Report Designer
- E. Dashboard Administrator
Answer: A,C
NEW QUESTION # 54
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 55
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Skill target configuration
- B. Auto-answer
- C. Scripting logic
- D. CCE Web Admin
- E. Survivability
Answer: A,D
NEW QUESTION # 56
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to CCE
- B. populate variables sent back to Virtualized Voice Browser
- C. populate variables sent back to VXML Server
- D. populate variables sent back to VXML Gateway
Answer: A
NEW QUESTION # 57
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