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Salesforce Certified Business Analyst Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

  • A. Universal Process Notation (UPN)
  • B. Business Process Modeling Notation (BPMN)
  • C. Unified Modeling Language (UML)

Answer: C


NEW QUESTION # 67
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

  • A. Test
  • B. Plan
  • C. Build

Answer: B


NEW QUESTION # 68
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain. The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

  • A. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
  • B. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
  • C. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy

Answer: B

Explanation:
Explanation
The process of prioritizing the business backlog should be owned by the business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features. The business backlog is a list of requirements or user stories that describe the features or functionality that the business needs or wants from a project or enhancement. The business backlog should be prioritized by the business teams affected because they are the ones who have the most knowledge and interest in the business value and impact of each requirement or user story. The business backlog should also be supported by the internal technology teams who understand ways to maximize Salesforce's declarative features because they are the ones who have the most knowledge and expertise in the technical feasibility and complexity of each requirement or user story. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement


NEW QUESTION # 69
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

  • A. Put extra effort into following up with the SMEs.
  • B. Limit effort to contact the unresponsive SMEs.
  • C. Escalate the concern to the SMEs' manager.

Answer: C


NEW QUESTION # 70
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

  • A. Meet with stakeholders as a group to capture future requirements.
  • B. Create an Entity Relationship Diagram (ERD) of the current state.
  • C. Meet with stakeholders as a group to understand the current state.

Answer: C


NEW QUESTION # 71
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