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The ITIL ITIL-4-Transition (ITIL 4 Managing Professional Transition) Certification Exam is a globally recognized certification that validates the skills and knowledge required for IT professionals to transition from ITIL v3 to ITIL 4. The certification exam is designed to assess an individual's understanding of the ITIL 4 framework and its key concepts, principles, and practices. The certification exam is ideal for IT professionals who have previously passed the ITIL v3 Foundation exam and are looking to upgrade their knowledge and skills to the ITIL 4 framework.

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ITIL 4 Managing Professional Transition Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which describes the value driven approach to service design?

  • A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
  • B. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
  • C. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
  • D. Designing just enough features to satisfy early customers, and providing feedback for future development

Answer: C


NEW QUESTION # 18
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

  • A. By encouraging widespread changes that involve the teams starting from scratch
  • B. By creating detailed plans that predetermine how to approach large changes
  • C. By making hard decisions for the teams and providing step-by-step guidance
  • D. By encouraging the practicing of routines to unlearn old habits and learn new ones

Answer: D


NEW QUESTION # 19
Which statement about user communities is CORRECT?

  • A. Communities set up by users may be recognized and supported by service providers
  • B. User communities are created by service providers to investigate the cause of problems
  • C. Informal user communities should be disbanded and merged into official groups
  • D. Every user community should have at least one super-user

Answer: A


NEW QUESTION # 20
Which value chain activity ensures that products deliver stakeholder expectations for quality?

  • A. Design and transition
  • B. Obtain/build
  • C. Engage
  • D. Plan

Answer: A


NEW QUESTION # 21
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

  • A. The value of positive communications
  • B. Working to a customer oriented mindset
  • C. Employee satisfaction measurement
  • D. Organizational structure

Answer: D


NEW QUESTION # 22
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