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Professionals who earn the Salesforce User Experience Designer certification are highly valued by employers and are in high demand in the job market. The certification is recognized globally and is a great way for professionals to demonstrate their expertise in user experience design. The certification is also a great way for professionals to advance their careers and take on more challenging roles in their organizations.

The certification exam measures an individual's knowledge and understanding of the user-centered design process, design principles, and best practices for creating effective user experiences within Salesforce applications. The exam also evaluates the individual's ability to design and prototype user interfaces, create user flows, and conduct usability testing. The exam is divided into different sections that test the individual's knowledge of Salesforce design principles, design thinking, user research, and design implementation.

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Salesforce Certified User Experience Designer Sample Questions (Q38-Q43):

NEW QUESTION # 38
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

  • A. Flexibility
  • B. Unblased behavior
  • C. No special equipment needed
  • D. Raw stream of thought
  • E. Natural process

Answer: A,B,D


NEW QUESTION # 39
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

  • A. Experience Lightning Components
  • B. Component Blueprints
  • C. Custom Lightning components
  • D. JavaScript Frameworks

Answer: A


NEW QUESTION # 40
How should a UX designer differentiate between a voice and a tone?

  • A. Voice reflects the frequency and tone is one's pitch
  • B. Voice reflects the character and tone is one's strength
  • C. Voice reflects the personality and tone is the way ones speaks
  • D. Voice reflects the expression and the tone is the way one designs

Answer: C

Explanation:
Explanation
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, such as the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1] https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html [2] https://www.salesforce.com/


NEW QUESTION # 41
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.
Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel?
Choose 3 answers

  • A. Standard Design Tokens
  • B. iOS Static Library
  • C. Heroku
  • D. Lightning Stylesheets for Visualforce
  • E. Local Development Server

Answer: B,D,E


NEW QUESTION # 42
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

  • A. Service representatives with lower resolution monitors will have a better user experience.
  • B. More than one detail item can be open at a time.
  • C. A split list of records and individual record detail can see on the same screen.
  • D. Multiple subtabs can be beneath a single parent record.

Answer: D


NEW QUESTION # 43
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