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The Nonprofit-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. The exam covers topics such as nonprofit industry trends, Salesforce Nonprofit Cloud architecture, and data management best practices. Candidates must score at least 62% to pass the exam and earn the Salesforce Certified Nonprofit Cloud Consultant (SP20) credential.

The Salesforce Nonprofit-Cloud-Consultant certification exam is a valuable credential for professionals who work with nonprofit organizations. It covers a range of topics related to the Salesforce Nonprofit Cloud, and passing the exam demonstrates a deep understanding of Salesforce technology and best practices for working with nonprofit organizations.

The Salesforce Nonprofit-Cloud-Consultant Certification Exam is intended for professionals who have experience with Salesforce and who are looking to enhance their knowledge and skills in the nonprofit sector. The exam is challenging and requires a thorough understanding of both Salesforce and nonprofit processes. The certification is recognized globally, and individuals who have achieved this certification are highly sought after by nonprofit organizations.

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Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam Sample Questions (Q119-Q124):

A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender.
On which object should the consultant create the custom "Gender" field?

  • A. Relationship
  • B. Account
  • C. Contact
  • D. Affiliation

Answer: A


A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers

  • A. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
  • B. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
  • C. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.
  • D. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.

Answer: A,C

A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant an evaluation.
Which tool should the consultant use to provide this assessment?

  • A. NPSP Health Check
  • B. Salesforce Health Check
  • C. Shield Platform Encryption
  • D. Salesforce Optimizer

Answer: A

A nonprofit receives many tribute gifts and wants to ensure that the person being honored by the gift consistently receives the proper soft credit.
How should the consultant advise them to configure this in NPSP?

  • A. Enable Advanced Mapping and map the Honoree to Honoree Opportunity Contact Role.
  • B. In the New Donation entry screen populate the Honoree lookup field.
  • C. Set the Contact Role for individual Opportunities to Honoree.
  • D. Set up Automatic Opportunity Contact Roles and enter Honoree for Honoree Opportunity Contact Role.

Answer: D

Need to read about Honoree and Soft credit in detail

A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger. The nonprofit requires export of all pledges when they are booked.
Which solution should the consultant recommend?

  • A. Set "Pledged" stage to "Finalized" m Stage to State Mapping.
  • B. Use Process Builder to create Ledger Entries on Opportunity update.
  • C. Set "Pledged" stage to "Committed" in Stage to State Mapping.
  • D. Upgrade Accounting Subledger from Starter Edition to Growth Edition.

Answer: A



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