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The Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is a professional certification exam designed to assess an individual's knowledge and skills in using the PureConnect Contact Center system. This certification exam is primarily targeted towards contact center professionals who are responsible for administering, configuring, and maintaining the PureConnect Contact Center system.

The Genesys PC-CIC-Core certification exam is an essential certification for professionals seeking to distinguish themselves as experts in PureConnect CIC Core. PureConnect is an all-in-one customer engagement platform that offers businesses the ability to seamlessly manage interactions with customers through multiple channels. This exam is designed to test the knowledge and skills of professionals in using PureConnect CIC Core to deliver exceptional customer experiences.

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The Genesys PC-CIC-Core: PureConnect: CIC Core Certification exam is designed to test the candidate's understanding of the PureConnect platform and its core features. The exam covers topics such as installation and configuration of the platform, user management, call routing, reporting, and troubleshooting. It is a comprehensive exam that requires the candidate to have a deep understanding of the PureConnect platform.

Genesys PureConnect: CIC Core Certification Sample Questions (Q19-Q24):

Where must you create new stations for them to be eligible for auto-provisioning?

  • A. IN\N TFTP Server
  • B. Stations container
  • C. Managed IP Phones container
  • D. IN\N IP phone configuration utility

Answer: C

What port should be configured for managed IP phone registration when using DHCP option 160?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A

You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

  • A. Use an existing .CSV file that you have available.
  • B. Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
  • C. Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
  • D. Create a managed IP phone template for the correct phone model.

Answer: B,D

Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

  • A. All rights to Interaction Administrator.
  • B. All rights to settings on the Security Rights page.
  • C. All rights to the CIC system.
  • D. All rights to Access Control

Answer: D

Why are user objects necessary in an Interaction Center system? (Choose three.)

  • A. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
  • B. Interaction Center user objects provide access to network resources.
  • C. Interaction Center user objects can automatically expire after a set period of time for temporary employees
  • D. Interaction Center user objects can provide security settings.
  • E. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

Answer: A,D,E


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