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The PC-CIC-Core certification exam is a comprehensive test that covers a wide range of topics related to the PureConnect platform. The exam consists of multiple choice questions and simulations that assess the candidate’s ability to apply their knowledge in real-world scenarios. The exam also tests the candidate’s knowledge of industry best practices and their ability to troubleshoot common issues that arise in contact center environments. Upon successful completion of the PC-CIC-Core exam, candidates will receive a certification that demonstrates their expertise in the Genesys PureConnect platform, making them valuable assets to any organization that uses this technology.
Genesys PureConnect: CIC Core Certification Sample Questions (Q10-Q15):
NEW QUESTION # 10
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?
- A. Group Ring
- B. Round-robin
- C. ACD
- D. Custom
- E. Sequential
Answer: C
NEW QUESTION # 11
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
- A. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
- B. Use the import wizard in the Stations container to import the phones from a .csv list.
- C. Manually create all of the phones in the Stations container.
- D. Manually create each phone in the Managed IP Phones container.
Answer: A
NEW QUESTION # 12
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. Menu Transfer
- B. Group Transfer
- C. Agent Transfer
- D. External Transfer
Answer: B
NEW QUESTION # 13
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
- A. Interaction's time in queue
- B. Cost
- C. Skill desire to use
- D. Skill proficiency
Answer: C
NEW QUESTION # 14
You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?
- A. Build Reply
- B. Set Routing Options
- C. Email Transfer
- D. Email Callback
Answer: A
NEW QUESTION # 15
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