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Prep4King Avaya 6210 desktop practice exam software is usable on Windows computers without an active internet connection. It creates the complete scenario of the 6210 Avaya Aura® Contact Center Implementation Exam real test through its multiple mock tests. Our practice software contains all the questions which you will encounter in the Avaya final test.

The Avaya 6210 exam is a certification test that assesses a candidate's knowledge and skills in implementing Avaya Aura Contact Center solutions. The exam is designed for individuals who are responsible for designing, installing, configuring, and supporting contact center solutions for their organizations. The certification validates the candidate's expertise in deploying and managing Avaya's contact center platform and prepares them to meet the demands of today's contact center environments.

Avaya Aura® Contact Center Implementation Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

  • A. WC_
  • B. PO_
  • C. VI_
  • D. SM_

Answer: D


NEW QUESTION # 16
After completing the Avaya Aura Contact Center installation, you want to display the installation log.
What is the path to the log?

  • A. D:\Avaya\Logs\PVI
  • B. C:\Avaya\Logs\Sysops
  • C. D:\Avaya\Logs\Sysops
  • D. C:\Logs\Sysops

Answer: C


NEW QUESTION # 17
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

  • A. GIVE MUSIC
  • B. GIVE IVR
  • C. GIVE RAN
  • D. QUEUE TO SKILLSET

Answer: B


NEW QUESTION # 18
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the
Web Based Statistics feature?

  • A. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
  • B. From Windows > Administrative Tools > Services > Web Statistics
  • C. From Windows > Apps > Multimedia Dashboard > Web Statistics
  • D. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

Answer: A


NEW QUESTION # 19
You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura
Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)

  • A. text to speech engine
  • B. anchoring of calls
  • C. skillset based routing
  • D. music on hold
  • E. recorded announcements

Answer: A,D,E


NEW QUESTION # 20
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