If you have an Epson printer, there may be times when you need to switch it on but don't have any power. This can happen if the ink cartridge runs out or if you are using a low quality one and need to change it. In this case, your printer will be "Epson Printer Offline" but still able to print documents as long as no other devices are connected directly to the computer that runs Windows or Mac OS X operating system (OS).
Epson Printers Offline
If you're having trouble with your Epson printer, there are a few things to Epson Printer Offline Fix before calling for help.
- Make sure that the printer is powered on and connected to an electrical outlet. If it's not powering up or connecting properly, try turning it off and back on again.
- Contact Epson direct support for troubleshooting assistance.
What are the choices?
The first option is to turn off power save mode. This will prevent the printer from going offline, but it doesn't fix the issue entirely. If your printer is still having issues, you'll need to contact HP support directly through their website or call them (Canada).
Turn off Power Save Mode
- Turn off Power Save Mode
- How to turn off Power Save Mode in Epson Printers
- How to turn off Power Save Mode in Epson Stylus
Contact Epson direct support
If you can’t resolve the issue yourself, contact Epson printer direct support for help.
- Call (800) 447-6836
- Explain the problem and ask for a technician to be sent out to your location as soon as possible.
- Explain that you will need to wait for the technician
It will take a while to get resolved but it can be fixed
If you're a customer of Epson, you may have noticed that their customer service is not up to par. For example, when I needed to repair my printer, it took over two weeks for them to send me out the parts I needed and another week for them to receive them. In addition, when I contacted support about this issue they were unable to help me further and told me that they did not know how long it would take for parts from other countries (such as Canada) because there was nothing in their system about which country these items came from or where they were going after being shipped out by UPS or FedEx (even though those companies provide tracking numbers).
Conclusion
Hopefully, this article has helped you get your Epson Printer offline. If you are still having issues after trying all of the fixes listed here or if you have any other questions about how to fix Epson printers when they say “Offline”, please let us know in the comments below. We can help!
References: How To Fix Epson Printer Offline