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The Microsoft MB-240 certification exam is designed to test the knowledge and skills of individuals who are interested in becoming a Microsoft Dynamics 365 Field Service Functional Consultant. This exam is intended for individuals who have experience in configuring, implementing, and using Microsoft Dynamics 365 Field Service solutions. The exam is intended to validate the skills needed to perform the job role of a functional consultant, including configuring and managing the Field Service application, managing work orders and resources, and managing customer assets and contracts.

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Both practice tests simulate the Microsoft MB-240 real exam environment and produce results of your attempts on the spot. In this way, you will be able to not only evaluate your progress but also overcome mistakes before the MB-240 actual examination. Windows computers support the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 desktop practice exam software. The Microsoft Dynamics 365 Field Service Functional Consultant MB-240 web-based practice test needs an active internet connection.

Exam MB-240: Microsoft Dynamics 365 Field Service

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.

Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Download exam skills outline

Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

  • Configure field service applications;
  • Manage inventory and purchasing;
  • Manage assets and agreements;
  • Schedule and dispatch work orders;
  • Manage field service mobility.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q46-Q51):

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

  • A. Configure the status color for a booking status record, to identify high priority work order records.
  • B. Configure a work order type for high priority issues, to help categorize high priority work order records.
  • C. Configure an Incident type for high priority incidents on work order records.
  • D. Configure a priority record to allow you to identify high priority work order records.

Answer: A

Section: Schedule and dispatch work orders

You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:



You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order.
The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

  • A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
  • B. Update the Starting Location to Organization Unit within Schedule Board Settings.
  • C. Update the filter on the Scheduler core tool tips view.
  • D. Update the Load Default Filters on the Schedule Assistant.

Answer: B

You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:



Section: Manage inventory and purchasing

You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

  • A. Update the entity Mode to Online and Offline.
  • B. Update entity Sync Filter.
  • C. Update Synchronization setting to Always Full Sync.
  • D. Update View filters.
  • E. Update the Max Sync Records setting.

Answer: A,B,E

Section: Manage field service mobility


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