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Quick info about ServiceNow CSA Exam

The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we'll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.


Those individuals who are planning to take the ServiceNow CSA exam should meet particular requirements. First of all, the vendor requires that the applicants complete the official training course. They can enroll for the on demand ServiceNow Fundamentals course offered on Now Learning, a special online platform developed by ServiceNow. It provides the learners with a wide range of resources, hands-on practice, as well as a convenient framework for managing their certifications. Alternatively, they can go for a three day ServiceNow Fundamentals option offered as Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT). After completing the ServiceNow Fundamentals course, one will receive a special voucher code that gives access to the ServiceNow Certified System Administrator test.

The test takers should also be well versed in all the topics contained in the official exam blueprint. This document is available for download on the vendor’s website free of charge. Additionally, they are recommended to have the industry experience associated with database principles & system management; a minimum of 3 months of experience utilizing & maintaining a ServiceNow instance; some level of knowledge of problem, change, and incident workflows as well as IT Help Desk Processes. The working experience in the System Administrator role or access to the ServiceNow administrative applications & modules will be also helpful.

ServiceNow Certified System Administrator Sample Questions (Q281-Q286):

What do you activate when you want to add applications or functionality within your development instance?

  • A. Patch
  • B. Plugin
  • C. App Package
  • D. Updated Pack
  • E. App Updated Set

Answer: B

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

  • A. User permissions
  • B. User info
  • C. User Criteria
  • D. User conditions

Answer: C

Which tool is used to have conversations with logged-in users in real-time?

  • A. Comments
  • B. Connect Chat
  • C. Now Messenger
  • D. User Presence

Answer: B

Which would NOT appear in the History section of the Application Navigator?

  • A. UI Pages
  • B. Forms
  • C. Lists
  • D. Records

Answer: A

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

  • A. Docs
  • B. Community
  • C. Help Panel (question mark icon)
  • D. Wiki

Answer: C


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