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Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic 1
  • Use answer versioning
  • Use reports features
  • Use answers search
Topic 2
  • Explain response requirements
  • Use Knowledge Advanced features
Topic 3
  • Use Knowledge Advanced Search Capabilities
  • Explain the dashboard feature

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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q24-Q29):

Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

  • A. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
  • B. In a batch request, the server will allow up to 100 transactions.
  • C. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
  • D. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
  • E. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.

Answer: C,E

B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.

In Knowledge Advanced Search what is the use of the Concept feature?

  • A. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
  • B. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
  • C. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
  • D. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

Answer: A

The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

  • A. Conditional linking
  • B. Docked filters
  • C. Conditional formatting
  • D. Data exception

Answer: D

An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.

In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

  • A. Add a Concept
  • B. Add Synonyms
  • C. Add to Existing Concept
  • D. Copy a Concept
  • E. Edit Concept

Answer: A,C,E

The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.

Which three tasks should you perform after deploying custom objects? (Choose three.)

  • A. defining relationships with other custom objects or standard objects
  • B. creating system attributes
  • C. adding the workspace to a user's navigation set
  • D. creating a workspace
  • E. creating standard reports
  • F. editing a user's profile to grant permissions to use the custom object workspace

Answer: C,D,F

AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
Oracle Service Cloud User Guide, Release February 2017, page 92


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