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Cisco Customer Success Manager Sample Questions (Q61-Q66):
NEW QUESTION # 61
Refer to the exhibit. Which initial action does a Customer Success Manager take?
- A. Share the report with the customer point of contact for license types B and D and determine causes
- B. Provide trending information on license types B and D and share with all stakeholders
- C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
- D. Run analysis on all the license types used by the customer on all platforms
Answer: A
NEW QUESTION # 62
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Engage with the account team to understand the expansion opportunities
- B. Perform a deep analysis of all the sales orders to the past 24 months
- C. Build an understanding of your customer's business and market trends and priorities
- D. Speak the internal contacts to understand the customer sentiment and outstanding escalations
Answer: C
NEW QUESTION # 63
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 64
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )
- A. business growth
- B. sustainability
- C. time to market
- D. credibility
- E. cost efficiency
Answer: C,D
NEW QUESTION # 65
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. time to market
- C. business growth
- D. employee satisfaction
- E. cost efficiency
Answer: B,C
NEW QUESTION # 66
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