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Cisco 500-444 Exam Syllabus Topics:

Topic 1
  • Explain PCCE Deployment and Staging
  • PCCE Implementation Preparation
Topic 2
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization
Topic 3
  • Describe the Diagnostic Framework
  • Describe software preparation
Topic 4
  • Explain CUIC
  • Live Data
  • Finesse Integration
  • Understand Integration Wizard
Topic 5
  • Understand deployment from configuration to validation
  • PCCE implementation – Configuration
Topic 6
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review
Topic 7
  • Describe a PCCE site addition
  • Describe Single Sign-On
  • Explain scripting, Troubleshooting

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q18-Q23):

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  • A. SIP
  • B. OCTI
  • C. Device Management Protocol (DMP)
  • D. ccagent

Answer: A

What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

  • A. to generate a new Certificate Signing Request (CSR)
  • B. to issue a CA signed Identity certificates
  • C. to import the root CA certificate to each component
  • D. to provide domain validation certificate
  • E. to provide validation of certificate requests

Answer: B,E

1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.

Which mode can be used to display data flow in the Script?

  • A. Quick Edit Mode
  • B. Browse Mode
  • C. Monitor Mode
  • D. Edit Mode

Answer: C

Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.

Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?

  • A. Design team
  • B. Support Team
  • C. Sales team
  • D. Deployment team

Answer: D

The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.

Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  • A. Secure communication using flow around mode
  • B. NAT for address hiding D Demarcation point between networks
  • C. Silent Monitor inbound voice calls
  • D. Normalize SIP messages using SIP profiles
  • E. Record calls by forking the media using build-in-bridge

Answer: A,B,D

Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
Cisco Unified Border Element Configuration Guide (


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