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Salesforce - Implementing Field Service Lightning Sample Questions (Q79-Q84):
NEW QUESTION # 79
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data In this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
- A. Journey that allows re-entry after exiting
- B. Scheduled Automation using a Send Activity
- C. Scheduled Automation utilizing Triggered Send Emails
- D. Single Send Journey
Answer: B
NEW QUESTION # 80
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
- A. Customer First
- B. High Intensity
- C. Soft Boundaries
- D. Emergency Policy
Answer: A,C
NEW QUESTION # 81
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use
- A. Customer first
- B. High intensity
- C. Soft boundaries
- D. Emergency
Answer: C
NEW QUESTION # 82
A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?
- A. New Custom Database for Customers and Prospects.
- B. ERP with all prospect data from Marketing and Salesforce.
- C. Marketing with all customer data from Salesforce and ERP.
- D. Salesforce with relevant Marketing and ERP information.
Answer: D
Explanation:
https://www.workfront.com/blog/systems-of-record
NEW QUESTION # 83
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Entitlements
- B. Work Order Record Types
- C. Entitlement Templates
- D. Work Types
Answer: D
NEW QUESTION # 84
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