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Cisco 500-445 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe ECE Report types
  • Troubleshoot ECE
  • ECE Deployment
Topic 2
  • Explain Agent Single Sign-on for ECE
  • ECE Features and Troubleshooting
Topic 3
  • Describe Chat Entry Points
  • ECE Chat Administration
Topic 4
  • Explain CCE Scripting for Email and Storage Management
  • Explain ECE Administration Tasks
Topic 5
  • ECE Administration and Configuration
  • Explain ECE Queues
  • Configure ECE
Topic 6
  • Explain Chat Operation and Chat Customization
  • Configure ECE for Chat
Topic 7
  • Explain ECE Email Administration
  • Describe Workflows
  • ECE Email Administration

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q21-Q26):

NEW QUESTION # 21
How is the ECC variable created for chat, inbound and outbound email activities?

  • A. User.ece. .customer.name
  • B. User.ece.email id
  • C. User.ece.activity.id
  • D. User.ece task id

Answer: C


NEW QUESTION # 22
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

  • A. ECE_Chat
  • B. ECE_activity
  • C. ECE_Inbound
  • D. ECE_Default_Queue
  • E. ECE_Email

Answer: A,E

Explanation:
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide


NEW QUESTION # 23
Where is the Script selector in CCE mapped in ECE?

  • A. Workflow
  • B. Dialed Number
  • C. Queue
  • D. Call Type

Answer: D

Explanation:
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.


NEW QUESTION # 24
What are two considerations when installing Web Servers? (Choose two.)

  • A. The web server can be installed outside the firewall.
  • B. Web server is not mandatory and is optional.
  • C. Web server components should be installed on a separate VM.
  • D. Web server components should always be installed along with the application server.
  • E. The web server cannot be separated from its corresponding application servers across a firewall.

Answer: B,E


NEW QUESTION # 25
What are two considerations when installing Web Servers? (Choose two.)

  • A. The web server can be installed outside the firewall.
  • B. The web server cannot be separated from its corresponding application servers across a firewall.
  • C. Web server components should always be installed along with the application server.
  • D. Web server components should be installed on a separate VM.
  • E. Web server is not mandatory and is optional.

Answer: A,D

Explanation:
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/installation/guide/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1_chapter_01.html


NEW QUESTION # 26
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