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SAP C_C4HCX_24 Exam Syllabus Topics:

Topic 1
  • SAP Event Mesh, SAP Graph, SAP One Domain Model, SAP Master Data Integration
  • SAP Sales and Service Cloud
Topic 2
  • SAP Enterprise Consent and Preference Management
  • SAP Integration Suite, Integration solutioning advisory methodology (ISA-M)
Topic 3
  • SAP Marketing Cloud and Emarsys
  • SAP Customer Data Cloud
  • SAP Customer Experience LJ
  • The Intelligent Enterprise
Topic 4
  • Features and architecture of SAP Commerce Cloud, Performance and extensibility options of SAP Commerce Cloud
  • SAP API Management, SAP Integration Advisor
Topic 5
  • Integration with other solutions, Identity Sync, Gconnector
  • Features and architecture of SAP Sales Cloud and SAP

SAP Certified Application Associate - Solution Architect for Customer Experience Sample Questions (Q58-Q63):

What can you do with SAP Event Mesh?Note: There are 2 correct Answers to this question.

  • A. Enable synchronous point-to-pointintegration.
  • B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
  • C. Increase flexibility and scalability with the loose coupling provided
  • D. Run prepackaged integration flows for A2A communication.

Answer: A,C

How can SAP Marketing Cloud help customers drive their business?Note: There are 3 correct Answers to this question.

  • A. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
  • B. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
  • C. It enables planning and execution of personalized campaigns through various channels like e-mail, SMS, or mobile channels for push notification
  • D. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey
  • E. It enables meeting scheduling and opportunity design to increase sales revenues

Answer: A,C,D

You receive a call from the marketing team saying they need to make a decision about a campaign to collect new contacts with an SAP Emarsys Customer Engagement form.Where can you check the number of new contacts who signed up via an active SAP Emarsys Customer Engagement registration form?Note: There are 2 correct Answers to this question.

  • A. Under Management> Form Settings
  • B. Under the program reporting for the Shopify Registration Confirmation tactic
  • C. Under Analytics> Registrations > Per Contact Source
  • D. Under Web channel campaigns reporting for the campaign that includes the registration form

Answer: A,C

Which services are provided by SAP BTP Connectivity for connection to SAP backend systems? Note: There are 2 correct Answers to this question.

  • A. SAP Integration service
  • B. SAP Connectivity service
  • C. SAP API service
  • D. SAP Destination service

Answer: B,D

What are some of the machine learning capabilities in SAP Service Cloud?Note: There are 2 correct Answers to this question.

  • A. Machine translation
  • B. Ticket categorization
  • C. Warranty determination
  • D. Customer identification

Answer: B,D


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