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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

  • Basic and advanced operations performed by users and the system
  • Basic and advanced features in baseline installation of the current release
  • State model and default process flow
  • Functionality and features added or changed in the current release

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How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.

During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q46-Q51):

Agents and managers cannot create knowledge articles from Community questions.

  • A. True
  • B. False

Answer: B

The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: management/task/create-knowledge-article.html

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

  • A. Entering question in portal only
  • B. Both portal question entry and Record Producer
  • C. Record Producer only
  • D. None of the above

Answer: C


What is the purpose of a Catalog Item variable?

  • A. Allows the customer to ask a question
  • B. Provides hint to the user on the field
  • C. Allows the customer or consumer to qualify their answer
  • D. Opens a chat session with customer support

Answer: C

Explanation/Reference: catalog-management/task/t_CreateAVariableForACatalogItem.html

How many active OpenFrame configurations can you have on an instance?

  • A. 0
  • B. 1
  • C. 2
  • D. Unlimited

Answer: D

Explanation/Reference: customer-service-management/task/t_CreateAnOpenFrameConfiguration.html

Articles can provide the following: (Choose three.)

  • A. Share product information
  • B. Provide answers and responses to common issues or questions
  • C. Information about customer's service contract
  • D. Document current and known issues

Answer: A,B,D


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