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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Basic and advanced operations performed by users and the system
- Basic and advanced features in baseline installation of the current release
- State model and default process flow
- Functionality and features added or changed in the current release
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How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q46-Q51):
NEW QUESTION # 46
Agents and managers cannot create knowledge articles from Community questions.
- A. True
- B. False
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html
NEW QUESTION # 47
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Entering question in portal only
- B. Both portal question entry and Record Producer
- C. Record Producer only
- D. None of the above
NEW QUESTION # 48
What is the purpose of a Catalog Item variable?
- A. Allows the customer to ask a question
- B. Provides hint to the user on the field
- C. Allows the customer or consumer to qualify their answer
- D. Opens a chat session with customer support
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html
NEW QUESTION # 49
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. 1
- C. 2
- D. Unlimited
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
NEW QUESTION # 50
Articles can provide the following: (Choose three.)
- A. Share product information
- B. Provide answers and responses to common issues or questions
- C. Information about customer's service contract
- D. Document current and known issues
NEW QUESTION # 51
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