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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure agent teams and supervisors
  • Implement VXML applications
Topic 2
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 3
  • Deploy basic call settings
  • Configuration and Implementation
Topic 4
  • Describe CCE components and architecture
  • Describe access tools
Topic 5
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 6
  • Implement precision routing
  • Understand Contact Center basics
Topic 7
  • Configure basic agent functionality
  • Configure roles and departments

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q40-Q45):

NEW QUESTION # 40
How can the Extension Mobility feature be described?

  • A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  • B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
  • C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  • D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answer: A

Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0


NEW QUESTION # 41
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

  • A. Skill Targets
  • B. Network VRU
  • C. Call type
  • D. Media routing domain
  • E. ICM script

Answer: C,E


NEW QUESTION # 42
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

  • A. automates Text to Voice Bot Configurations
  • B. allows agents to re-skill to a different skill group or team
  • C. allows different groups of users to configure APIs based on their roles
  • D. obtains data from the base solution's database, known as Data Sources
  • E. customizes the visual presentation of the reports

Answer: C,D


NEW QUESTION # 43
How are additional ICM Tools added?

  • A. Script Editor is available in the PG and ICM Router server.
  • B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
  • C. PG Server node will add the additional tools provided in the Administration Tools folder.
  • D. Admin Server node will add the additional tools provided in the Administration Tools folder.

Answer: A


NEW QUESTION # 44
When is the IVR leg established in a CCE Call Flow?

  • A. when the Ingress Gateway delivers a SIP invite message to the CVP server
  • B. when CVP establishes an HTTP link with the VXML Server
  • C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
  • D. when CVP establishes an HTTP link with the Media Server

Answer: B


NEW QUESTION # 45
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