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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q40-Q45):
NEW QUESTION # 40
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: A
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 41
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Skill Targets
- B. Network VRU
- C. Call type
- D. Media routing domain
- E. ICM script
Answer: C,E
NEW QUESTION # 42
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. automates Text to Voice Bot Configurations
- B. allows agents to re-skill to a different skill group or team
- C. allows different groups of users to configure APIs based on their roles
- D. obtains data from the base solution's database, known as Data Sources
- E. customizes the visual presentation of the reports
Answer: C,D
NEW QUESTION # 43
How are additional ICM Tools added?
- A. Script Editor is available in the PG and ICM Router server.
- B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- C. PG Server node will add the additional tools provided in the Administration Tools folder.
- D. Admin Server node will add the additional tools provided in the Administration Tools folder.
Answer: A
NEW QUESTION # 44
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- D. when CVP establishes an HTTP link with the Media Server
Answer: B
NEW QUESTION # 45
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