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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q68-Q73):
NEW QUESTION # 68
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. ACL
- B. User Criteria
- C. Knowledge Product Entitlements
- D. Data Policy
Answer: B,D
NEW QUESTION # 69
In the Customer Service Management space, what does the term asset management mean?
- A. Financial, contractual and inventory information of assets
- B. Tables in the Asset application
- C. Tracking products or services customers are using
- D. A set of business activities and processes used to track assets
Answer: A
NEW QUESTION # 70
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. ACL
- B. User Criteria
- C. Knowledge Product Entitlements
- D. Data Policy
Answer: B,C
NEW QUESTION # 71
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
Explanation:
Explanation
Explanation
NEW QUESTION # 72
What do blue circles in the timeline of a case form represent?
- A. State
- B. Comment
- C. Activity
- D. Note
Answer: A
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html
NEW QUESTION # 73
......
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