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Salesforce B2B-Solution-Architect Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Exam Sample Questions (Q104-Q109):

NEW QUESTION # 104
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

• A. Utilize Service Cloud and LiveMessage.
• B. Utilize Service Cloud Email to Text Message.
• C. Embed third-party messenger tools.
• D. Utilize Marketing Cloud and MobileConnect.

Answer: A

NEW QUESTION # 105
UC Foods, a global manufacturing organisation, builds and sells a variety of food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determine the price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?

• A. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
• B. Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
• C. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
• D. Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.

Answer: C

NEW QUESTION # 106
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

• A. Simple security architecture across lines of business
• B. Collaboration between lines of business
• C. Access to shared lines of business data
• D. Global case management across lines of business

Answer: B,C

Explanation:
1. Collaboration between lines of business. According to 1 and 2, having a single-org architecture can facilitate collaboration between different lines of business by allowing them to share data, processes, workflows, reports, dashboards, etc. This can improve communication, efficiency, and productivity across the organization.
2. Access to shared lines of business data. According to 1 and 3, having a single-org architecture can enable access to shared data across different lines of business by using common objects, fields, records, etc. This can improve data quality, consistency, and visibility across the organization.

NEW QUESTION # 107
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

• A. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
• B. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
• C. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
• D. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.

Answer: B

NEW QUESTION # 108
Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In its first Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of ... to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.
As part of its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One of the mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.
Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?
Choose 2 answers

• A. Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.
• B. Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.
• C. Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.
• D. Implement an external master Pricing database that can be carted by both ecommerce and CPQ.

Answer: A,C

Explanation:
These two suggestions will help ensure that product and pricing data is synced between Salesforce CPQ, PIM, and the custom ecommerce tool and that the pricing and product structure between the custom ecommerce tool and CPQ are aligned. This will enable a streamlined integration between the two applications and ensure that pre-negotiated contracts created in CPQ are presented accurately in the custom ecommerce tool. Using an ETL tool will automate the data synchronization process and reduce manual efforts.
1. Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool. According to 1 and 2, using an ETL tool can help you integrate Salesforce CPQ with your other systems and keep your product data consistent and updated across all channels. You can use an ETL tool to automate the data transfer between your PIM, ecommerce, and CPQ applications and avoid manual errors or delays.
2. Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration. According to 3 and 4, Salesforce CPQ is a powerful tool that allows you to configure, price, and quote complex products and services based on various factors such as features, quantities, discounts, contracts, etc. To integrate your custom ecommerce tool with CPQ, you need to ensure that your pricing and product structure are aligned and compatible with CPQ's logic and rules. This will help you present the same entitlements for pre-negotiated contracts that were created in CPQ.

NEW QUESTION # 109
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