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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic 1
  • Service Request (SR) Management
  • Set up SR creation and handling
Topic 2
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 3
  • Identify common SR searches
  • Use tools used to configure and customize B2B Service
Topic 4
  • Create and Configure a DCS Application
  • Advanced Configuration, Integration and Analytics
Topic 5
  • Describe common SR processing activities
  • Identify mechanisms of B2B Service customization
Topic 6
  • Explain B2B service integration architecture and mechanisms
  • Describe the B2B Service security model
Topic 7
  • Describe DCS enablement activities (profiles, roles, authentication)
  • Implement an SR assignment mapping

Oracle B2B Service 2022 Implementation Professional Sample Questions (Q21-Q26):

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

  • A. an inbound message filter per time schedule
  • B. an inbound message filter per sender
  • C. a configured profile option to schedule the retrieval of emails
  • D. a configured job to process inbound emails

Answer: A

Which three statements are true about building Digital Customer Service (DCS) applications?

  • A. DCS application can be embedded in other sites.
  • B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
  • C. Many DCS applications can be active in production at the same time.
  • D. Only one version of a DCS application can be active in production at any time.

Answer: A,B,D

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  • A. It allows edits to dashboard pages.
  • B. In includes a preview option for all standard and custom object pages.
  • C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
  • D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

Answer: C

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

  • A. Create several personalized searches and create them to each other.
  • B. Add fields from the advanced search functionality.
  • C. Create a new search through the application composer.
  • D. Grant the agent Administrator permissions to add new search filters.

Answer: C

A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

  • A. Notes
  • B. Social network
  • C. Sales opportunities
  • D. Service requests
  • E. Contacts

Answer: B,C,D


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