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6210 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6210 exam dumps will include the following topics:

  • Installation
  • Configuration
  • Implementation Troubleshooting
  • Implementation Testing and Validation
  • Implementation Preparation

Avaya Aura® Contact Center Implementation Exam Sample Questions (Q26-Q31):

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.
Which protocol is a prerequisite for ADD in the Avaya Aura Contact Center (AACC) environment?

  • A. Multicast from Contact Center Manager Administration (CCMA)
  • B. Multicast or unicast communication from the CCMS to Contact Center Manager
    Administration (CCMA)
  • C. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the
    Contact Center ManagerServer (CCMS)
  • D. Unicast communication from the CCMS to the client PCs

Answer: C

After completing the Avaya Aura Contact Center installation, you want to display the installation log.
What is the path to the log?

  • A. C:\Logs\Sysops
  • B. C:\Avaya\Logs\Sysops
  • C. D:\Avaya\Logs\Sysops
  • D. D:\Avaya\Logs\PVI

Answer: C

After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.
In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

  • A. Ensure one Element Role is listed for both the Active and Standby server.
  • B. Ensure only two nodes are listed.
  • C. Ensure one Element Role is listed for both the Primary and Backup server.
  • D. Ensure no alarms are listed in the Alarm Description column.

Answer: A,B,C

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

  • A. CCMS SDP_Service, the Statistical Data Propagator Service
  • B. CCMS RDC_Service, the Real-Time Data Calculator Service
  • C. CCMS RSM_Service, the Real-Time Statistical Manager Service
  • D. CCMS IS_Service, the Intrinsic Service

Answer: A

You are installing Avaya Agent Desktop (AAD) on an agent PC.
Which three Microsoft software components must be installed? (Choose three.)

  • A. Microsoft InternetExplorer 10.0 (32-bit) or 11.0 (32-bit)
  • B. Microsoft .NET Framework 4.5.2
  • C. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
  • D. Microsoft WinPcap

Answer: A,B,C


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