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BCS Practitioner Certificate in Business Analysis Practice 2018 Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:
a) Agree new qualifications.
b) Upgrade the website.
c) Recruit new examiners.
d) Register candidates.
e) Analyze website activity.
Which of these activities would reflect the business perspective of the Marketing Manager of the loA?

  • A. a. b and e
  • B. b. d and e.
  • C. a, c and d
  • D. b, c and e

Answer: A


NEW QUESTION # 20
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

  • A. Customer.
  • B. Learning and growth
  • C. Internal business process.
  • D. Financial

Answer: C


NEW QUESTION # 21
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?

  • A. Define customer satisfaction.
  • B. Agree performance objective.
  • C. Monitor customer satisfaction.
  • D. Deliver customer service.

Answer: C

Explanation:
Explanation
The activity that will establish whether the KPI and its associated performance objective is being achieved is
"Monitor customer satisfaction". This activity involves monitoring the customer satisfaction survey results in order to track the performance of the KPI and ensure that the performance objective is being met.


NEW QUESTION # 22
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?

  • A. To identify how the organisation should structure itself to support the desired situation
  • B. To establish which stakeholder views will not be reflected in the desired situation
  • C. To determine which activities in the desired situation are not financially feasible
  • D. To assess how tar the organisation's current activities support the desired situation

Answer: A

Explanation:
Explanation
A BAM is a graphical representation of the current and future processes within an organisation, and it can be used to identify gaps between the current state and the desired future state. By using a BAM, a Business Analyst can identify which processes need to be changed, eliminated, or added in order to bridge the gap between the current and desired states. This allows the organisation to structure itself in such a way that it can achieve the desired situation.


NEW QUESTION # 23
A local council wishes to improve its housing allocation process. The following notes were made by the head of housing about the current process.
Housing application decision are made using a set of criteria based on a range of factors, including the length of time application has been on the waiting list and the number of dependents they have. The criteria by the council housing committee, who meet on a regular basis and seek to ensure that the criteria continue to enable effective housing allocation.
Occasionally, legislation ensuring protection for the most vulnerable people in our society can affect the criteria, as can changes issued by central government concerning practical issues, such as building regulations?
Which of the following types(s) of business rule has been described in this extract?

  • A. Internal procedures.
  • B. External constrains and internal policies.
  • C. Internal policies and internal procedures.
  • D. External constraints and external procedures.

Answer: A


NEW QUESTION # 24
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