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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions (Q30-Q35):

NEW QUESTION # 30
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

  • A. J139
  • B. K165
  • C. J179
  • D. J129
  • E. K155

Answer: C


NEW QUESTION # 31
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

  • A. IPOS Scan be sold under wholesale and co-delivery models.
  • B. Default coverage hours for IPOSSare365x 24.
  • C. IPOSS includes remote diagnostic capabilities.
  • D. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
  • E. IPOSS includes major software upgrades, updates and patches.

Answer: A,E


NEW QUESTION # 32
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

  • A. Avaya DECT-6 wireless endpoints
  • B. Avaya Aura
  • C. Avaya J-169 desk phones
  • D. Avaya Vantage K165 endpoints
  • E. Avaya IP Office TM

Answer: A,D


NEW QUESTION # 33
Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

  • A. Coach and Learn
  • B. Analyze module
  • C. Live Monitor
  • D. Workforce Management
  • E. Desktop Trigger

Answer: C


NEW QUESTION # 34
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

  • A. In a way, aren't we all on the IT team?
  • B. Maybe we can help. What's keeping your agents from meeting their goals?
  • C. Doing your due diligence with us will buy you sweat equity with IT.
  • D. I've already got everything I need from the IT team, I need to hear it from you!
  • E. Avaya has a long history of placing solutions in the contact-center environment.

Answer: A


NEW QUESTION # 35
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