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Cisco 500-444 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review
Topic 2
  • Describe the Diagnostic Framework
  • Describe software preparation
Topic 3
  • Explain CUIC
  • Live Data
  • Finesse Integration
  • Understand Integration Wizard
Topic 4
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment
Topic 5
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  • A. Self-signed certificate
  • B. Root certificate
  • C. Domain validation certificate
  • D. Certificate authority certificate
  • E. Digital certificate

Answer: D,E

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/


NEW QUESTION # 45
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?

  • A. Manual differential
  • B. OnDemand
  • C. Push
  • D. Automated differential

Answer: A


NEW QUESTION # 46
Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  • A. ccagent
  • B. SIP
  • C. OCTI
  • D. Device Management Protocol (DMP)

Answer: B


NEW QUESTION # 47
What are two types of upgrades available for CCE? (Choose two.)

  • A. Common Ground
  • B. Deviation
  • C. Standard
  • D. Technology Refresh
  • E. User Interface

Answer: A,B


NEW QUESTION # 48
What is the URL for the VOS O/S admin page?

  • A. https://<FQDN>:8443/cmplatform
  • B. https://<FQDN>:8443/osadmin
  • C. https://<FQDN>:8443/vosplatform
  • D. https://<FODN>:80/cmplatform

Answer: B

Explanation:
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows administrators to manage the VOS operating system, including viewing logs, managing users and groups, and managing system settings. It is also possible to access the VOS platform administration page from this page, as well as access the VOS REST API. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html


NEW QUESTION # 49
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