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Oracle Service Center 2022 Implementation Professional Sample Questions (Q68-Q73):
NEW QUESTION # 68
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- B. IGenericObject is the interface that is available with the add-in API for custom objects.
- C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
NEW QUESTION # 69
Which setup sequence is used to give permissions to an individual to access an application?
- A. None. No sequence is required.
- B. Staff Account > Profile > Navigation set
- C. Navigation set > Profile > Staff Account
- D. Profile > Navigation set > Staff Account
NEW QUESTION # 70
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Save the deployment.
- B. Accept the changes.
- C. Validate the template.
- D. Enable the global template.
NEW QUESTION # 71
Which two statements are true about chat surveys?
- A. You can send a chat survey only while a customer is on the chat.
- B. You cannot link customer data back to the chat that is submitted.
- C. You can create a chat rule to email a transactional survey to a customer after a chat session.
- D. You can create a chat rule to pop up a transactional survey at the end of a chat session.
NEW QUESTION # 72
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create custom fields for the address and phone numbers.
- B. Update custom fields with the changed address and phone numbers.
- C. Create the standard text with the current address and phone numbers.
- D. Update variables with the changed address and phone numbers.
- E. Update the standard text with the changed address and phone numbers.
- F. Create variables with the current address and phone numbers.
NEW QUESTION # 73
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