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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic 1
  • Create workspaces for the Browser User Interface
  • Perform an initial setup and set up the Service Console
Topic 2
  • Create Enhanced Business Rules
  • B2C Service User Interface and Processes
Topic 3
  • Service Console Core Features and Access
  • Generate outreach and feedback
Topic 4
  • Implement user Interface modifications and automation (workspaces)
  • Explain B2C Service products and services
Topic 5
  • Configure Service Level Agreements
  • Explain configuration settings
Topic 6
  • Processes between Customers and Agents
  • Describe Core Business Objects

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Oracle Service Center 2022 Implementation Professional Sample Questions (Q68-Q73):

Which two statements are true when working with add-ins in a Custom Object workspace?

  • A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
  • B. IGenericObject is the interface that is available with the add-in API for custom objects.
  • C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
  • D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
  • E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

Answer: A,D

Which setup sequence is used to give permissions to an individual to access an application?

  • A. None. No sequence is required.
  • B. Staff Account > Profile > Navigation set
  • C. Navigation set > Profile > Staff Account
  • D. Profile > Navigation set > Staff Account

Answer: D

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

  • A. Save the deployment.
  • B. Accept the changes.
  • C. Validate the template.
  • D. Enable the global template.

Answer: A

Which two statements are true about chat surveys?

  • A. You can send a chat survey only while a customer is on the chat.
  • B. You cannot link customer data back to the chat that is submitted.
  • C. You can create a chat rule to email a transactional survey to a customer after a chat session.
  • D. You can create a chat rule to pop up a transactional survey at the end of a chat session.

Answer: C,D

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

  • A. Create custom fields for the address and phone numbers.
  • B. Update custom fields with the changed address and phone numbers.
  • C. Create the standard text with the current address and phone numbers.
  • D. Update variables with the changed address and phone numbers.
  • E. Update the standard text with the changed address and phone numbers.
  • F. Create variables with the current address and phone numbers.

Answer: C,E


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