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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q61-Q66):
NEW QUESTION # 61
What type of trunk would you configure to connect to AudioCodes phones?
- A. Phone trunk
- B. External trunk
- C. Network interface trunk
- D. WebRTC phone trunk
Answer: A
NEW QUESTION # 62
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must collect general information such as building address, number of floors, location contact information, etc.
- B. You must have the basic profile data for all users at the new location.
- C. You must have Admin rights to Genesys Cloud CX.
- D. You must know the exact coordinates of the new building.
- E. You must have images of all the users located at the new location.
Answer: A,C
NEW QUESTION # 63
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A. True
- B. False
Answer: A
NEW QUESTION # 64
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
- A. Specify time sets as a matching criteria.
- B. Automatically assign an evaluation for all calls over 5 minutes.
- C. Update the Do Not Call list with records that have the appropriate wrap-up code.
- D. Set up a schedule to run a daily report.
- E. Determine how long to retain recordings and whether to archive or delete them.
Answer: C,D,E
NEW QUESTION # 65
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
- A. Open Admission
- B. Password Expiration
- C. Disable Location Detection
- D. Disable Genesys Cloud CX Login
Answer: A
NEW QUESTION # 66
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