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Oracle 1z0-1037-22 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain response requirements
  • Use Knowledge Advanced features
Topic 2
  • Describe products and categories
  • B2C Service Knowledge Foundation
Topic 3
  • Explain Service Level Agreements (SLA)
  • Describe answers relationships
Topic 4
  • B2C Service Products and Services - Common Features
  • Manage Knowledge Advanced Content

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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which two statements are true about Connect Web Services? (Choose two.)

  • A. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
  • B. Connect Web Services should only be used for read-only data.
  • C. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
  • D. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Answer: A,D


NEW QUESTION # 41
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

  • A. privileges
  • B. content life cycle events
  • C. configured workflow processes
  • D. notification configuration
  • E. user roles

Answer: B,C

Explanation:
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
Reference:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm


NEW QUESTION # 42
Which two statements are true about replacement tokens? (Choose two.)

  • A. They enable re-use of existing content of any data type in variables.
  • B. They enable re-use of content in a standardized form.
  • C. They enable management of standardized content from a single resource.
  • D. They enable creation and storage of complex content consisting of integrated text and images multiple times.

Answer: B,C

Explanation:
Replacement tokens enable you to do the following:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25


NEW QUESTION # 43
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

  • A. Display Position
  • B. Summary
  • C. Attachments
  • D. Assigned account value
  • E. Status
  • F. Product/Category
  • G. Keywords
  • H. Access Level

Answer: C,E,F,G,H

Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm


NEW QUESTION # 44
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

  • A. Use the date_diff() function nested in the name_format() function.
  • B. Use the date_add() function.
  • C. Create a level filter using the count () function.
  • D. Create a group filter using the rel_date_diff() function.

Answer: A

Explanation:
The date_diff() function returns the number of seconds occurring between two dates.


NEW QUESTION # 45
......

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