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Cisco 500-444 Exam Syllabus Topics:

Topic 1
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment
Topic 2
  • Understand deployment from configuration to validation
  • PCCE implementation – Configuration
Topic 3
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review
Topic 4
  • Explain CUIC
  • Live Data
  • Finesse Integration
  • Understand Integration Wizard
Topic 5
  • Explain PCCE Deployment and Staging
  • PCCE Implementation Preparation
Topic 6
  • Describe the Diagnostic Framework
  • Describe software preparation
Topic 7
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization

Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q47-Q52):

What are two considerations for PCCE 2K installation? (Choose two.)

  • A. add PGs via PG setup after installing the software
  • B. add Router Logger after installing software
  • C. needs ICM/CCE software installed on all ICM/CCE servers
  • D. run Domain Manager tool, add root, facility, and instance
  • E. run Websetup after installing the software

Answer: C,E

Which telephony deployment is between a TDM trunk and a VOIP?

  • A. CUBE
  • B. Voice gateway (VGW)
  • C. CUCM
  • D. CUSP

Answer: A

Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)

  • A. CA Signed Certificate from CSR Request:tomcat-trust
  • B. 3rd party signed Certificate
  • C. CA Signed Certificate from CSR Request:tomcat
  • D. CA Certificate:tomcat
  • E. CA Certificate:tomcat-trust

Answer: A,E

Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

  • D. Diagnostic framework portico
  • F. Unified System CLI

Answer: A,B,F

PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference:

What are the Active and Configured CUIC Users for the 2K deployment model?

  • A. 200/800
  • B. 200/1200
  • C. 200/400
  • D. 100/600

Answer: B


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