所有購買 Testpdf 題庫學習資料網“Salesforce ADX261 題庫學習資料”的考生，都將獲半年免費升級的售后服務，確保考生一次通過。我们網站的學習資料覆蓋了當前最新的知識點。如果你發現我們的題庫學習資料，存在重大的質量問題，一經核實，我們會無條件退換你的購買費用。事實證明，大多數考生對 Salesforce 的 ADX261 權威考試題庫學習資料充滿信任，如果你不確定，可以免費下載 ADX261 考題學習資料試用版本，這樣方便你了解真實考試軟件界面，熟悉操作流程，讓 ADX261 試題的質量得到保證。

Salesforce ADX261 考試大綱：

主題簡介
主題 1
  • Create and manage entitlements to customize the level of support for each customer
  • Enable Lightning Knowledge and assign appropriate user licenses
主題 2
  • Enable and utilize Chat (formerly Live Agent
  • Customize the Lightning Console pages
主題 3
  • Customize page layouts and record types to support knowledge article management
  • Create a permission set for effective administration of communities
主題 4
  • Customize access to, permissions for, and visibility of knowledge tools and processes
  • Enable communities in your Salesforce org
主題 5
  • Optimize the use of Omni-Channel
  • Case Escalations and Entitlements
主題 6
  • Define picklist values for each new record type
  • Salesforce Self-Service Communities
  • Create your own Service Console app

>> ADX261更新 <<

ADX261權威考題 & ADX261熱門證照

作為一名專業的IT人員，如何證明自己的能力，加強自己在公司的地位，獲得Salesforce ADX261認證可以提高你的IT技能，以獲得更好的工作機會。快登錄Testpdf網站吧！這里有大量的學習資料試題和答案，是滿足嚴格質量標準的考試題庫，涵蓋所有的Salesforce ADX261考試知識點。客戶成功購買我們的ADX261題庫資料之后，都將享受一年的免費更新服務，一年之內，如果您購買的ADX261學習資料更新了，我們將免費發送最新版本的到您的郵箱。

最新的 Certified Service Cloud Consultant ADX261 免費考試真題 (Q127-Q132):

問題 #127
Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

  • A. Configure Visual Flows on Salesforce mobile.
  • B. Develop and publish a knowledge management system
  • C. Integrate with an enterprise resource planning system.
  • D. Implement Field Service Lightning.

答案：D


問題 #128
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?

  • A. Lightning Component
  • B. Contact Request flow
  • C. Direct Messaging
  • D. Case queues

答案：B


問題 #129
Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.
Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production Choose 2 answers

  • A. Data Import Wizard
  • B. Change Sets
  • C. Mass Transfer Records
  • D. Data Loader

答案：B,D


問題 #130
universal containers wants to unify channels and manage agent workload with omni-channel routing.what required step should a consultant address before configuring omni channel ?what required step should a consultant address before configuring omni channel ?

  • A. create the necessary objects in SF
  • B. Create SF cases to have omni channel enabled
  • C. customize service channel settings to define how the org receives work various sources
  • D. From setup select omnichannel and select enable omni channel

答案：D


問題 #131
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

  • A. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
  • B. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.
  • C. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
  • D. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.

答案：C


問題 #132
......

想要通過ADX261認證考試並不是僅僅依靠與考試相關的書籍就可以辦到的。與其盲目地學習考試要求的相關知識，不如做一些有價值的試題。一本高效率的考古題是大家準備考試時必不可少的工具。所以，快點購買Testpdf的ADX261考古題吧。這是一本命中率很高的考古題，比其他任何學習方法都有效。这是可以保证你一次就成功的难得的资料。

ADX261權威考題: https://www.testpdf.net/ADX261.html