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NEW QUESTION 37
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

  • A. Set up a casual meeting to create a personal connection with the stakeholder.
  • B. Ask an executive sponsor to address the stakeholder's concerns.
  • C. Reset project expectations at the next meeting with the stakeholder.

Answer: B

 

NEW QUESTION 38
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

  • A. Attempt to reproduce the issue.
  • B. Assign the test case to another tester.
  • C. Assign a bug to the development team.

Answer: C

 

NEW QUESTION 39
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

  • A. As a general manager, I want sales clerks to have tablets so they can help customers find items.
  • B. As a customer, I want sales clerks to have access to item availability to help them find items.
  • C. As a sales clerk, I want to see item availability and locations to help customers find items.

Answer: C

 

NEW QUESTION 40
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