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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 41
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

  • A. Adjust the inbound message filters.
  • B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
  • C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
  • D. Adjust permissions on all customer's profiles.

Answer: C

 

NEW QUESTION 42
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

  • A. Other SmartText entries
  • B. Text
  • C. Variables
  • D. Images
  • E. Tables
  • F. URLs

Answer: A,B,C,E

 

NEW QUESTION 43
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

  • A. allows you to use the same product hierarchy as sales
  • B. allows the display of a product hierarchy specifically for service purposes
  • C. requires less work and effort
  • D. allows use of a simpler hierarchy

Answer: A,C

 

NEW QUESTION 44
Which two are required to publish a completed Digital Customer Service (DCS) application?

  • A. moving the application to Staging and subsequently to Production status
  • B. system administrator approval
  • C. a single "publish" action to complete the task
  • D. nothing (DCS applications are always available to all users.)

Answer: A,D

 

NEW QUESTION 45
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