Cloud PBX Market Analysis 

The cloud PBX market is estimated to grow at a CAGR of 21.43% during the forecasted period of 2020 to 2030, states the latest Market Research Future’s (MRFR) cloud PBX market forecast report. The research report provides an in-depth analysis of the Hosted PBX Market trends, latest developments, scenario, market size, various drivers, restraints, and major players along with their profile details. The report also highlights the emerging growth opportunities, market dimensions, and also covers the current COVID-19 impact on the market.

Cloud PBX Market Drivers/Cloud PBX Market Trends 

Reduced Operation Cost to Boost Market Growth 

The reduced cost of operation will boost the market growth. The cloud PBX has reformed and revolutionized the communication process in the business organizations by allowing access to various forms of communication (text messaging, video, and audio), through an IP network. The communication technology provides myriad perks over traditional PBX, yet the cost-effectiveness offered by the cloud PBX over on-premise PBX is the key factor, which has boosted its need in the past years and is likely to influence the cloud PBX market growth in the coming years. 

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Cloud PBX Market Opportunities 

Proliferation of AI and Learning Algorithms to Offer Robust Opportunities 

The proliferation of AI and learning algorithms will offer robust opportunities for the market in the forecast period. It is creating long-term business opportunities for organizations. The modern chat-bots hold promising capabilities for natural language processing, sentiment analysis, and speech to text. Such technologies are used to transcript conversations, identifying what a caller ask, and understand the intent behind such requests. 

Restraints and Challenges 

Integration with CRM to act as Market Restraint 

The integration of the system with customer relationship management may impact the global cloud PBX market share over the forecast period. 

Cloud PBX Market COVID-19 Analysis 

The COVID-19 pandemic had a highly positive impact on the cloud PBX market. Most of the businesses are working remotely owing to work from home protocols that has increased the need for cloud PBX. The outbreak has led to a dramatic acceleration in interest & adoption of cloud PBX. It solves business challenges of clients like low brand image and limited business reach. This is being attained by offering interactive voice response in platforms and the VoIP technology in systems.

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Cloud PBX Market Segmentation 

By organization size, the large enterprise will lead the market over the forecast period and will touch USD 3,699.61 million at a 23.65% CAGR by 2027. 

By service, the professional service will dominate the market over the forecast period. 

By end user, the healthcare segment will spearhead the market over the forecast period. 

Regional Analysis 

North America to Precede Cloud PBX Market 

North America will precede the market over the forecast period. High adoption of cloud technology, and high technological advances are adding to the global cloud PBX market growth in the region. It had a market share of 40.80% in 2017 and was valued USD 604.04 million. 

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Cloud PBX Market Key Players 

Eminent players profiled in the global cloud PBX market report include -

  • Microsoft Corporation(Skype) (U.S)
  • Nextiva Inc.(U.S)
  • RingCentral Inc.(U.S)
  • Avaya Inc.(U.S)
  • Barracuda Networks Inc. (CudaTel) (U.S)
  • Vonage America Inc.(U.S)
  • Cisco system Inc.(U.S)
  • D-Link System Inc. (Taiwan)
  • Allworx Corporations (U.S)
  • BullsEye Telecom Inc (U.S)
  • Mitel Networks Inc. (Canada)
  • MegaPath Inc.(U.S)
  • NEC Corporation (Japan)
  • Panasonic Corporation (Japan)

Report Overview:

The global cloud PBX market in the global market research report consists of the following elements which are mentioned down below-

  • Market overview
  • Covid 19 analysis
  • Market dynamics
  • Market segmentation
  • Regional analysis
  • Competitive landscape
  • Recent developments
  • Intended Audience

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